Detailed guide: Westminster attack, March 2017: support for people affected

Home Office Building - London - by .Martin. via Flickr
This article was originally published on this website



This page contains advice on where to seek urgent assistance and information, including the official helplines for this incident.

It also provides guidance on support services available for victims, witnesses, family members, and all those affected by the attack.

Urgent advice and assistance

For police updates

For latest updates on the incident that took place in Westminster on 22 March you can read more on the Metropolitan Police website.

If you’re worried about family or friends involved in the incident

If you’re worried about family or friends involved in the incident, call the casualty bureau on 0800 056 0944 or 020 7158 0010 and choose option 1.

If you were involved in the incident and are safe

If you were involved in the incident and are safe, call the casualty bureau on 0800 056 0944 or 020 7158 0010 and choose option 2.

Demand will be high, please keep trying. Staff are working hard to speak to as many people as they can.

Report anything suspicious to the Anti-Terrorist Hotline on 0800 789 321 or online. In an emergency, call 999.

Physical injuries

The NHS has a range of facilities available and patients should go to the most appropriate facility for the injury.


The NHS website provides information about coping with trauma following a major incident.

There are mental health treatments available through the NHS to help people deal with the effects of very distressing events.

If you have symptoms which continue beyond 4 weeks, this may indicate post traumatic stress disorder (PTSD) and it is important to seek help. We advise you visit your GP or contact your local improving access to psychological therapies (IAPT) service to be assessed for NHS psychological treatment. Children and young people may also access NHS help by visiting their GP, and schools may be able to provide support or refer them to local services

Victim Supportline

Victim Support is currently operating its 24/7 Supportline, offering emotional and practical support for anyone affected by the attack.

The number is 0808 168 9111 and is free to call.

Victims’ Information Service

Victims’ Information Service is a national information line helping victims of crime to get information on local support available across England and Wales.

The information line will also provide immediate emotional and practical assistance when needed, whilst focusing on directing you to local support as quickly as possible.

The phone number is 0808 168 9293 and it is free to call.

Continuing support for victims, witnesses and those affected

Mental health support

If you are a victim or witness of the incident, live in England, and have given your contact details to the police, we will be in touch with you in due course to tell you about sources of mental health support and advice.

National Homicide Service

The National Homicide Service provides emotional, practical and specialist support to families bereaved by murder or manslaughter, including where this has occurred as an act of terrorism. This service is provided by Victim Support. You can contact the National Homicide Service directly or be referred by a police family liaison officer, if appropriate.

The phone number is 0808 168 9111 and it is free to call.

Foundation for Peace

The Foundation for Peace Survivors’ Assistance Network provides specialist support for all those in England and Wales affected by terrorist attacks at home or overseas.

They provide tailored, personalised assistance plans for victims soon after a terrorist incident has occurred, help to address longer term support needs and support a sense of personal safety and well-being.

Victims will also be able to participate in supportive group activity and remembrance events to help them rebuild their lives. More information is available on their website

The phone number is 01925 581240 or email


Anyone who has been directly affected by this incident can find out about applying for compensation through the Criminal Injuries Compensation Authority (CICA) helpline on 0300 003 3601.

A major incident team has been set up to receive applications from victims of the terrorist attack in London. The team will co-ordinate the collection of evidence about the incident to be used in the future decision making process.

You can request support in applying to the scheme through your local police and crime commissioner. Contact details are available from the Victims Information Service on 0808 168 9293.

Be the first to comment

Leave a Reply