Detailed guide: Grenfell Tower fire: support for people affected

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This page contains advice on where to seek urgent assistance and information, including the official helplines for this incident.

It also provides guidance on support services available for victims and all those affected by Grenfell Tower fire.

The Government has announced a comprehensive package of support for victims of the Grenfell Tower disaster.

Urgent advice and support for victims, their friends and families

Residents who are displaced due to the fire please call the Kensington and Chelsea Council housing line on 020 7361 3008.

The Westway Sports Centre, Crowthorne Road, W10 6RP, is now the Family and Friends Reception and is being staffed by the police.

Any family and friends concerned about their loved ones please contact the Casualty Bureau on 0800 0961 233.

If someone was reported as missing and has been found safe, please call the Casualty Bureau with an update.

The NHS encourages Londoners to use NHS services wisely and seek advice from NHS 111 in the first instance.

Benefit enquiry line

The Government has set up a dedicated benefit enquiry line for people affected by the fire at Grenfell Tower. The following numbers will be manned between 8am and 6.30pm, Monday to Friday:

  • 020 7941 6661
  • 020 7941 6634
  • 020 7941 6671

Banks offering help

The banking industry is ready to help people who have lost their homes in the fire at Grenfell Tower who have also lost all access to their bank cards, accounts and ID documents. Banks have been contacting customers to provide assistance and arrange emergency access to funds.

Find out more information about what the banks are offering, with appropriate helpline numbers.

If you are a foreign national

Foreign nationals in the UK affected by this incident may wish to contact their embassy, high commission or consulate, which may also be able to provide information or assistance.

UK passports, visas and immigration advice

People directly affected by the fire at Grenfell Tower who are seeking guidance on UK passports, visas, or immigration, can call the advice line (0300 222 0000) 24 hours a day, to arrange for a call back by specialist teams.

Pet support

Anyone affected by the fire in London and needing temporary accommodation for their dogs or cats please contact Battersea Dogs and Cats Home on 020 7627 9217.

If your pet needs treatment or fostering, Blue Cross animal hospitals could be able to help. Call 0300 777 1890 for Victoria (central London), 0300 777 1800 for Hammersmith (west London) or 0300 777 1810 for Merton (south London).

Physical injuries

Hospitals across London have been treating those injured. If you are experiencing or are concerned about physical problems, seek advice and help from one of the range of NHS services available.

Air quality and smoke exposure

People who have been close to the scene and exposed to smoke from the fire may have experienced irritation to the lining of their air passages, their skin and their eyes, and respiratory systems including coughing and wheezing, breathlessness, phlegm production and chest pain.

People who have concerns about their symptoms should seek medical advice or call NHS 111.

Mental health support

If you are affected by the Grenfell Tower fire, either directly or indirectly, and in need of mental health support or psychological therapy you can call a dedicated NHS response service number where you can get access to mental health support services as well as information and advice 24 hours a day.

The number to call is 0800 0234 650 or email cnw-tr.spa@nhs.net.

If you are worried about your mental health as a result of this event please see this NHS trauma leaflet (PDF, 50.2KB, 2 pages) It outlines common reactions, simple suggestions for how to cope and ways in which children may be supported to cope during the next few days.

Many symptoms may be a normal response to a terrible experience and will reduce over time. If your symptoms are severe and you are in distress or they last longer than 4 weeks, this may indicate the need for support from a mental health professional. The information on the NHS Choices website will outline possible symptoms and describe how to seek help. Please visit your GP who will be able to provide advice and refer you on to the appropriate local NHS mental health service for assessment and treatment.

If you are under 18, or concerned about someone who is under 18, please look on NHS Choices for your local children and young people’s mental health service. Children and young people may also access NHS help by visiting their GP, and schools may be able to provide support or refer them to local services.

Bereavement support

Cruse Bereavement Care is a national charity for bereaved people in England, Wales and Northern Ireland. Cruse offers support to adults, young people and children when someone dies, whatever the circumstances. They offer face-to-face, telephone, email and website support.

Their free phone helpline is 0808 808 1677 and is open Monday to Friday 9:30am to 5pm (excluding bank holidays), with extended hours to 8pm on Tuesdays, Wednesdays and Thursdays. You can also email them on helpline@cruse.org.uk.

How you can help

Volunteer

If you would like to volunteer to help with the support effort being co-ordinated by Kensington and Chelsea Council please register your interest by emailing grenfellvolunteers@rbkc.gov.uk including your name, contact number and availability.

Donate

The British Red Cross charity has been asked by Kensington and Chelsea Council to help co-ordinate fundraising in an appeal to support the residents and neighbours of the Grenfell Tower fire. By donating to their London Fire Relief Fund, you can help those who have been left bereaved, injured, or homeless by this tragedy.

The Charity Commission has issued advice for anyone donating to those affected by the Grenfell Tower fire to ensure that their donations go to legitimate charities.

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