Guidance: Claims management companies: Plevin guidance

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Guidance for authorised claims management companies to make sure you understand the rules and expectations in handling cases relating to Plevin.

This document covers:

  • Clarity and transparency in marketing and communications with clients
  • Obtaining instructions and using information already held
  • Eligible Plevin cases
  • Referring complaints to the Financial Ombudsman Service

The regulator has the power to take enforcement action, including financial penalties and cancellation of authorisation against companies that don’t follow the rules.

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