Guidance: Claims management regulation: direct marketing guidance

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Guidance for authorised claims management companies to make sure your direct marketing activities comply with the rules.

This document covers:

  • Buying or renting data, leads and referrals
  • Supplying data, leads or referrals
  • Dialler management
  • General Data Protection Regulations 2018
  • Digital Economy Act 2017

The regulator has the power to take enforcement action, including financial penalties and cancellation of authorisation against companies that don’t follow the rules.

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