Guidance: CMR Bulletin 32

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Claims management regulation (CMR) business bulletin number 32 contains guidance and information about:

  • Direct marketing
  • Rules and guidance in relation to Plevin
  • Misleading price indications
  • Pre-submission checks reminder – no PPI and duplicate complaints
  • Identifying and protecting vulnerable clients
  • Transfer of business
  • Financial Guidance and Claims Bill
  • Recent enforcement action
  • Annual report 2016-17
  • The Legal Ombudsman Professional Learning Course
  • Claims Management Regulation 10th Anniversary Publication

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