Detailed guide: Warren Hill Prison

Ministry of Justice - by Jim Larrison via Flickr

Detailed guide: Warren Hill Prison

Book and plan your visit to Warren Hill

To visit someone in Warren Hill you must:

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. It is generally 4 visits a month but can be more. You can check this with Warren Hill.

Contact Warren Hill if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Warren Hill
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online. You need to do this at least 3 days in advance.

You can also book by telephone and email.

Booking line: 01394 633 633
Monday to Thursday: 9am to midday
Find out about call charges

If your online visit is not confirmed by email in 2 days, you can call the booking line number too.

Email: socialvisits.warrenhill@justice.gov.uk

Visiting times:

  • Friday: 2pm to 4pm
  • Saturday: 2pm to 4pm
  • Sunday: 2pm to 4pm

How to book legal and professional visits

Email: legalvisits.warrenhill@justice.gov.uk

You can also book by telephone.

Booking line: 01394 633 633
Monday to Thursday: 9am to midday
Find out about call charges

Visiting times are Wednesday, 2pm to 4pm.

Getting to Warren Hill

Find Warren Hill on a map

The closest mainline railway station is Ipswich. From Ipswich, you can get a connecting train to Melton.

To plan your journey by public transport:

There is a car park with plenty of spaces, including spaces for Blue Badge holders.

Entering Warren Hill

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Warren Hill has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of £30 to buy food and drinks in the visiting hall.

There are strict controls on what you can take into Warren Hill. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a children’s play area outside and a children’s corner in the visiting hall. There is also a cafe selling hot drinks and food.

Family days

Family days are held once a month so residents can spend longer with their children in a more relaxed way. There are also individual family visits where they can cook a meal together and eat as part of their day.

Residents need to apply for family days.

Keep in touch with someone at Warren Hill

There are several ways you can keep in touch with a resident during their time at Warren Hill.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Warren Hill using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the prison’s rules.

Letters

Include the person’s name and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to ‘The Governor’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Warren Hill are given a list of approved items that can be sent to them as gifts. Contact Warren Hill for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Warren Hill

Warren Hill is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Warren Hill has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

Safeguarding processes are overseen by the Suffolk Safeguarding Partnership.

Arrival and first night

When a resident first arrives at Warren Hill, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. If it’s not too late, they will meet the induction officer and the resident induction rep who will show them their allocated unit and who the other wing reps are.

Induction

Each person arriving at Warren Hill gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions and getting access to ‘safer custody’

Everyone also finds out about the rules, fire safety and how things like calls and visits work.

Accommodation

There are over 250 residents at Warren Hill housed in single rooms.

Many courses and activities are available at the gym and there’s a separate leisure area for residents who have earned privileges.

Healthcare is provided by Care UK for 12 hours a day. There is also a dentist.

Education and work

Men can take part in an education programme to gain qualifications in mechanics, IT, media or sport. They can also take part in welding, carpentry and catering workshops.

There’s also a drug rehabilitation centre.

Regular drug testing operates at Warren Hill.

Organisations Warren Hill works with

Warren Hill works with The Forward Trust, which helps people with addiction problems move towards, achieve and maintain lives free from drugs and crime.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Warren Hill

With the resident’s consent, families are encouraged to engage with the prison’s behaviour management and care planning schemes.

Phoenix Futures offers family support.

Problems and complaints

If you have a problem contact Warren Hill. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Governor: Dave Nicholson

Telephone: 01394 633 400
Fax: 01394 633 438
Find out about call charges

Address

HMP Warren Hill
Grove Road
Hollesley
Woodbridge
Suffolk
IP12 3BF

See map

Safer custody hotline

Telephone (24 hours): 01394 633 400
Ask for the Safer Custody hotline to report immediate concerns you may have about a resident.

 

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